Refund & Return Policy
Last updated: October 27, 2026
This Refund & Return Policy is part of our Terms of Service. It applies to purchases made directly on tryfemvia.com from Sollene LLC ("Femvia," "we," "us" or "our"), 30 N Gould St #68411, Sheridan, WY 82801, USA. By placing an order, you agree to this policy. You are entitled to a written copy of this policy on request.
1. The Guarantee at a Glance
- For any reason: you can use the Guarantee for any reason or for no reason. It does not depend on your results.
- Give it time: iron stores rebuild slowly. Take the product as directed for at least 60 days before you claim.
- Claim window: from day 60 to day 100 after the delivery date shown in carrier tracking. Requests made before day 60 or after day 100 do not qualify for the Guarantee. Before day 60, you can return unopened containers under Section 5.
- Covered: your first order of Ironova and your first order of Femvia Melt placed on tryfemvia.com.
- One refund only: you can receive one Guarantee refund in total per customer, household, shipping address and payment method, even if you bought more than one product.
- Opened containers: we refund opened, partly used and empty containers up to a 90-day supply of each product at the serving size on the label. Unopened containers are refunded when you return them with the seal intact.
- Return required: all containers from the order — opened, partly used and empty ones included — must be returned to us with a return authorization. You pay the return shipping, and returns travel at your risk until they arrive at our warehouse.
- Refunded: the price you paid for the order, minus the deductions in Section 3. Not refunded: shipping charges and the optional Express Shipping fee.
- Refund processing fee: $7 per Guarantee refund (Section 3).
- Not covered: subscription renewal shipments, repeat orders, post-purchase offers, and purchases from anyone other than tryfemvia.com.
2. How to Claim Your Refund
- Email support@trysollene.com between day 60 and day 100 after the delivery date shown in carrier tracking, with the subject line "Guarantee Refund." Include your order number and the name and email address used at checkout.
- We reply with a return authorization (RMA) number and the return address.
- Ship every container from the order to that address within 14 days of receiving the RMA, using a tracked shipping service and writing the RMA number on the package. We are not responsible for returns that are lost or damaged in transit. We can refund only what arrives at our warehouse.
- We issue the refund within 7 business days after the return arrives at our warehouse.
3. How the Refund Is Calculated
- Base: the price you actually paid for the product(s) in the order.
- Deduction for containers that do not qualify: for each container that you do not return, and for each opened container beyond a 90-day supply of that product, we deduct the lowest price at which one container of that product was sold as a one-time purchase on tryfemvia.com on the date of your order.
- Refund processing fee: we deduct $7 from each Guarantee refund to cover return handling and processing. We waive this fee when the refund results from our own error, such as a wrong item, a duplicate shipment we caused, an order-handling error on our side, or damage we confirm.
- A refund is never less than $0.
- Shipping: original shipping charges and the Express Shipping fee are not refunded, except where your order arrived damaged, defective or wrong (Section 7) or we did not ship it with the Express service you paid for.
- Free items: the digital Ferritin Recovery Guide is yours to keep. A free physical item included with your order (for example the Femvia Scalp Massager Brush) must be returned together with the containers; if it is not, we deduct the lowest price at which that item was sold on tryfemvia.com on the date of your order.
- Method: refunds go to the original payment method only. After we issue a refund, your bank or card issuer may need 5–10 business days to post it.
4. Subscriptions
- The Guarantee covers the first shipment of a subscription if it is your first order of that product.
- Renewal shipments are not covered by the Guarantee. To stop the next shipment, cancel before your next billing date, as described in the Subscriptions section of our Terms of Service. Once a renewal shipment has been handed to the carrier, it is final: it is not refunded, including if it is refused or not collected, except for damaged, defective or wrong items (Section 7) and except for the pro-rata refund that Section 6.5 of our Terms of Service gives New York residents charged a higher price they did not agree to.
5. Returning Unopened Containers Before Day 60
- Before day 60 after delivery, you can return unopened containers with the seal intact from an order covered by the Guarantee. Email us for an RMA and ship them as described in Section 2.
- You pay the return shipping. We refund the price you paid for the returned containers minus a 10% restocking fee, once they arrive at our warehouse.
- Opened containers cannot be returned before day 60. To be refunded for opened containers, use the Guarantee from day 60.
- A return under this section counts as your one Guarantee refund for that order.
6. Other Products
- Post-purchase offers: products you add through a limited-time offer shown after you complete checkout are final sale. They are not covered by the Guarantee and cannot be returned, except for damaged, defective or wrong items (Section 7).
- Femvia Scalp Massager Brush bought on its own: you may return it unused, in its original packaging, within 30 days of delivery for a refund of the price you paid; you pay the return shipping. The 90-Day Money-Back Guarantee does not apply to it.
- The Ferritin Recovery Guide bought on its own: it is a digital product and is final sale once we have delivered the download link. The 90-Day Money-Back Guarantee does not apply to it.
7. Damaged, Defective or Wrong Items
- Email us within 48 hours of the delivery date shown in carrier tracking, with your order number and photos of the item, the packaging and the shipping label.
- We will, at our option, send a replacement or refund the affected items together with the shipping charge you paid for them. We will tell you if we need the item back.
- A report made after 48 hours is handled under the Guarantee if the Guarantee still applies to the order.
8. Refused, Unclaimed or Undeliverable Packages
If a package (other than a subscription renewal shipment) is refused, not collected from the carrier, or returned to us because the address entered at checkout was wrong or incomplete, we refund the product price once the package is back at our warehouse, minus the original shipping charge you paid and a restocking and handling fee of 15% of the order total. The fee applies whether or not your order shipped for free. If you prefer, we reship the order after you pay the actual shipping cost. See our Shipping Policy.
9. Orders Cannot Be Cancelled
- We start processing orders as soon as they are placed, so you cannot cancel or change an order after you place it. Once your order is delivered, this policy applies.
- This does not affect your right to cancel if we cannot ship on time (Section 4 of our Shipping Policy) or your right to cancel future subscription renewals at any time (Section 6.4 of our Terms of Service).
- We may cancel any order before shipment, including for an obvious pricing or listing error. If we do, we notify you and refund all amounts paid within 7 days.
10. Payment Disputes
- Please contact us first at support@trysollene.com; it is usually faster than a bank dispute.
- If you open a payment dispute or chargeback for an order instead of using the Guarantee, the Guarantee no longer applies to that order. We respond to the dispute with our order, delivery and communication records, and we do not issue a separate refund for the disputed amount while the dispute is open. If the dispute is decided in your favor, that decision is your refund for the disputed amount.
- If you dispute a charge for an order that was delivered as described, the purchase price remains owed. We may pursue payment outside the card network, recover the actual, documented costs of an unfounded dispute to the extent permitted by law, and decline future orders.
- Nothing in this policy limits your right to dispute a charge with your card issuer.
11. Abuse of the Guarantee
We may limit or deny a refund or return where we suspect abuse of this policy or fraud, such as repeated refund requests, the use of several accounts, addresses or payment methods to obtain more than one Guarantee refund, the resale of our products, or refund requests made in bad faith. After a Guarantee refund, we may decline future orders from the same customer, household, address or payment method.
12. Purchases From Other Sellers
The Guarantee and this policy cover only orders placed directly on tryfemvia.com. Products bought from any other seller, website or marketplace are not covered.
13. Changes to This Policy
We may update this policy. A change applies only to orders placed after it is posted; for subscription renewal orders, it applies once you have accepted the changed policy.
14. Contact Us
- Email: support@trysollene.com
- Mail: Sollene LLC, 30 N Gould St #68411, Sheridan, WY 82801, USA
- Website: tryfemvia.com