Shipping Policy

Last updated: October 27, 2026

This Shipping Policy is part of our Terms of Service. It applies to orders placed on tryfemvia.com with Sollene LLC ("Femvia," "we," "us" or "our"), 30 N Gould St #68411, Sheridan, WY 82801, USA. By placing an order, you agree to it.

1. Where We Ship

  • We ship to addresses in the 50 U.S. states and the District of Columbia, including P.O. boxes and APO/FPO addresses. We do not ship to U.S. territories or outside the United States.
  • Deliveries to Alaska, Hawaii, P.O. boxes and APO/FPO addresses may take longer.
  • If you choose a parcel locker, mailroom, reception desk, pickup point or similar location as your shipping address, the package counts as delivered when the carrier scans it there.

2. Order Processing

  • Orders are processed Monday through Friday, excluding U.S. federal holidays. We aim to hand your order to the carrier within 1–2 business days after you place it. During promotions and holiday periods, processing can take up to 5 business days.
  • We may hold an order to verify the payment or the shipping address. If we cannot verify them, we cancel the order and refund all amounts paid.

3. Shipping Methods, Charges and Delivery Estimates

  • Standard Shipping: sent with carriers such as USPS or UPS. Estimated delivery: 3–7 business days after the order ships.
  • Express Shipping (optional): where offered, it is shown at checkout with its price (currently $4.99). Express orders are processed before Standard orders and are sent with a carrier service whose published delivery time is 2–3 business days. Express Shipping is optional; choose Standard Shipping at checkout to avoid the charge. If we do not ship your order with the Express service, we refund the Express Shipping fee.
  • Shipping charges and any free-shipping offer that applies to your order are shown at checkout before you pay.
  • All delivery times are estimates, not guarantees. We do not guarantee delivery by any particular date.

4. If We Cannot Ship on Time

If we cannot ship your order within the processing time stated in this policy, or within 30 days of your order if no time is stated, we will notify you before that time runs out, give you the new expected shipping date (or tell you that we cannot give one), and let you choose to accept the delay or cancel the order at no cost. If the delay is 30 days or less and you do not respond, we treat that as your agreement to the delay. If the delay is longer, or we cannot give a date, we cancel your order unless you tell us that you agree to wait. When an order is cancelled, we refund all amounts paid, including shipping charges, within 7 days.

5. Tracking and Order Emails

When your order ships, we send a shipping confirmation with a tracking number to the email address entered at checkout. All order and shipping notices go to that email address, so please keep it accurate and check your spam folder.

6. Title and Risk of Loss

All orders are shipment contracts, F.O.B. shipping point (our fulfillment warehouse in New Jersey). Title to the products and the risk of loss pass to you when we deliver the package to the carrier.

7. Lost, Stolen or "Delivered but Not Received" Packages

  • A package counts as delivered when the carrier's tracking shows it delivered to the shipping address entered at checkout. That tracking record is sufficient evidence of delivery between you and us, and we rely on it in any dispute or chargeback.
  • We are not responsible for packages that are lost or stolen after the carrier marks them as delivered. If tracking shows your package as delivered and you cannot find it, check with other household members, neighbors, your building management and your local post office, and wait one business day, since carriers sometimes scan packages before they arrive. Then contact us within 7 days of the delivery scan so we can open a carrier claim.
  • If your package has not been delivered by the latest estimated delivery date shown in your shipping confirmation or tracking, report it to us within 30 days after that date. Because the risk of loss passed to you when the package went to the carrier (Section 6), we help you file a claim with the carrier, and any reshipment or refund is at our discretion.
  • These time limits apply to the help we offer. They do not limit any right you have with your card issuer.

8. Damaged Packages

If your order arrives damaged, email us within 48 hours of the delivery date shown in tracking, with your order number and photos of the item, the packaging and the shipping label. Section 7 of our Refund & Return Policy applies.

9. Wrong or Incomplete Address

  • The shipping address you enter at checkout is the agreed delivery address. Please check it before you place your order. We are not responsible for orders delivered to an incorrect or incomplete address you provided.
  • We can change a shipping address only before the order has been handed to the carrier, and we cannot guarantee the change.
  • If a package has to be reshipped because of an address error, the reshipment costs the actual shipping charge.

10. Refused, Unclaimed or Undeliverable Packages

If a package (other than a subscription renewal shipment) is refused, not collected from the carrier, or returned to us as undeliverable because of the address entered at checkout, we refund the product price once the package is back at our warehouse, minus the original shipping charge you paid and a restocking and handling fee of 15% of the order total, whether or not your order shipped for free. If you prefer, we reship the order after you pay the actual shipping cost. Refused or uncollected subscription renewal shipments are not refunded.

11. Delays Beyond Our Control

Carriers, weather, natural disasters, strikes, public-health events, carrier network problems, shortages of materials and other events beyond our control can delay deliveries. We are not liable for delays caused by carriers or by such events. Section 4 still applies if we cannot ship on time.

12. Contact Us

  • Email: support@trysollene.com
  • Mail: Sollene LLC, 30 N Gould St #68411, Sheridan, WY 82801, USA
  • Website: tryfemvia.com